Refund policy

Last updated: November 2, 2026

Every IXVI order is printed to order just for you. Because of that, we can't accept returns or exchanges for wrong sizes, a change of mind, or color differences between your screen and the product. Please check the sizing and product details before you order.

Damaged, defective or incorrect items

If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll make it right with a replacement or a refund. Email ixviathletics@gmail.com within 14 days of delivery and include:

• Your order number
• A clear photo of the issue
• A short description of what's wrong

Please keep the item until we've reviewed your request. If we approve a refund, it goes back to your original payment method. Your bank may take a few extra business days to post it.

Cancellations

Production can start soon after you order. Email us as quickly as you can if you need to cancel or change something. We can only make changes before your order goes into production.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We can't replace or refund orders sent to an address that was entered incorrectly or incompletely. If a package comes back to us, contact us and we'll work with you on next steps. Reshipping may cost extra.

Lost packages

If your tracking hasn't updated in a while or says delivered but you can't find your package, email us and we'll help you look into it.

This policy doesn't limit any rights you have under the law.